tkbat Privacy Policy

01 Introduction

At tkbat, we take your privacy seriously. We understand that when you share your personal information with us, you are placing trust in the platform, and we do not take that lightly. This Privacy Policy is designed to be clear and straightforward — not full of legal jargon that is hard to understand.

tkbat is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws. This policy applies to all personal data collected through the tkbat website, mobile app, and any related services offered by the platform.

If you have any questions about how tkbat handles your data that are not answered in this policy, please contact the support team at [email protected]. We are always happy to explain how your information is being used.

02 What We Collect

tkbat collects the following categories of personal data from members and platform users:

Identity and Contact Information

• Full name as registered on your account
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address (where required for verification)

Account and Transaction Data

• Username and encrypted password
• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage history
• Payment method details (account name and number — not full credentials)

Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited on tkbat and time spent on each page
• Login timestamps and session duration
• Referral source (how you arrived at the tkbat platform)

Verification Documents

• Government-issued ID (National ID card, passport, or driving licence) — collected only when identity verification is required
• Proof of payment account ownership — collected only when withdrawal verification is required

03 How We Collect Your Data

tkbat collects your personal data through the following means:

• Direct registration: When you create a tkbat account, you provide your name, email address, phone number, and date of birth directly through the registration form.
• Account activity: As you use the tkbat platform — placing bets, making deposits, claiming bonuses — data about your activity is automatically recorded in your account history.
• Verification submissions: When tkbat requests identity or payment verification, you submit documents directly to the support team or through the verification portal.
• Cookies and tracking technologies: tkbat uses cookies and similar technologies to collect technical and usage data automatically when you visit the platform. See the Cookies section below for full details.
• Customer support interactions: When you contact the tkbat support team by email or live chat, the content of those communications is recorded and stored.

04 How We Use Your Data

tkbat uses your personal data for the following purposes:

• To create and manage your tkbat account and verify your identity and age.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide customer support and respond to your enquiries and complaints.
• To detect and prevent fraud, money laundering, and other illegal or prohibited activities.
• To comply with legal and regulatory obligations applicable to the tkbat platform.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about tkbat offers and bonuses — only if you have opted in to receive these.
• To analyse platform usage patterns and improve the tkbat user experience.
• To enforce the tkbat Terms and Conditions and other platform policies.

05 Legal Basis for Processing

tkbat processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the tkbat service you have signed up for, including managing your account and processing transactions.
• Legal obligation: tkbat is required by law to collect and retain certain data for anti-money laundering compliance, age verification, and regulatory reporting purposes.
• Legitimate interests: tkbat processes certain data — such as usage analytics and fraud detection signals — based on its legitimate interest in operating a safe and effective platform.
• Consent: Where tkbat relies on your consent to process data — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

06 Sharing Your Data

tkbat does not sell, rent, or trade your personal data to any third party. However, tkbat may share your data with the following categories of recipients where necessary:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your deposits and withdrawals securely.
• Identity verification services: Where third-party verification tools are used to confirm your identity or age, the relevant data is shared with those providers under strict data processing agreements.
• Technology and hosting providers: tkbat uses third-party infrastructure and software providers to operate the platform. These providers process data on tkbat's behalf and are contractually bound to protect it.
• Regulatory and law enforcement authorities: tkbat may be required by law to disclose certain data to government bodies, regulators, or law enforcement agencies. tkbat will only do so when legally obligated.

All third parties who receive data from tkbat are required to handle it in accordance with applicable data protection standards. tkbat does not permit third parties to use your data for their own marketing purposes.

07 Cookies and Tracking Technologies

tkbat uses cookies and similar tracking technologies to improve your experience on the platform, analyse usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the tkbat website.

tkbat uses the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how members use the tkbat platform — which pages are visited most, where users drop off, and how the platform can be improved. This data is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences on the tkbat platform, such as your preferred language or display settings.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the tkbat platform. tkbat does not use third-party advertising cookies or tracking pixels for retargeting purposes.

08 Data Retention

tkbat retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. The specific retention periods are as follows:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for two years from the date of the interaction.
• Technical and usage data collected via cookies is retained for a maximum of 13 months from collection.

After the applicable retention period has expired, tkbat will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual.

09 Data Security

tkbat takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• All data transmitted between your device and the tkbat platform is encrypted using 256-bit SSL/TLS encryption.
• Passwords are stored using industry-standard one-way hashing algorithms — tkbat staff cannot see your password.
• Access to personal data within tkbat is restricted to staff who genuinely need it to perform their role.
• tkbat's servers and infrastructure are monitored 24 hours a day for suspicious activity and potential security threats.
• Regular security audits and penetration testing are conducted to identify and address vulnerabilities.

While tkbat takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your tkbat account has been compromised, please contact the support team immediately at [email protected].

10 Your Data Rights

As a tkbat member, you have the following rights in relation to your personal data. To exercise any of these rights, contact the tkbat support team at [email protected].